Full Sail Game Design Launch Box 2018

06/05/2021

Full sail university failed to live up to its claims of providing a proper education, during my time with the school I was mislead in regards to what type of information would be given and the dedication of the education staff. I had more then one teacher just assign us to watch YouTube videos rather then providing a proper lesson plan, For an entire month I had a teacher grading the entire classes assignments sometimes as fast as an hour after they were submitted and we were all given the same cookie cutter response to the work even it was clearly poorly done. Full sail has predatory practices that target the hopeful kids that want to grow within the entertainment field but at the end of the day nothing that I was shown (not taught- shown) was more then i could have taught myself from simply googling the question. I was charged nearly 10k for only one semester of school where I learned literally nothing. Overall I want for full sail to refund ALL my student loans. Total $9,500

Desired Outcome

Refund

Full Sail University Response

06/21/2021

Thank you for your email on June 7, 2021, regarding case #XXXXXXXX. We appreciate the opportunity to review and respond to this matter. For reference, the complainant enrolled in the Digital Cinematography, Bachelor of Science online program on July 6, 2020. He withdrew from the program on February 23, 2021. After receiving this complaint, the University reviewed the complainant's file. We can confirm that the complainant was charged correctly and in accordance with the terms in the enrollment agreement that he signed before beginning the program. All prospective and current students have access to the University's catalog, which includes information on each program's objectives, outline, and course descriptions. Each student signs an enrollment agreement prior to starting their degree program that indicates that the student has read and understands the University's catalog. The University fully disclosed the degree program's description and objectives prior to the complainant signing the enrollment agreement. Additionally, our faculty are required by our accrediting body to hold appropriate academic credentials and a minimum of 4 years of professional work experience in the program area in which they teach. Our faculty are also required to take part in the University's ongoing continuing education program where they strengthen their teaching methods and stay current in their respective fields. As part of the program's curriculum, students may be asked to complete tasks such as reviewing course materials, including videos, and creating videos themselves. Group work and networking such as the use of cameras, social media, software and technology may be part of students' curricula, particularly in the entertainment, media, arts, and technology fields in which we prepare students. It is common for students to be asked to review media, write papers, create art, collaborate with peers and present their ideas in a variety of media formats. Though we do not agree with the complainant's overall characterization of Full Sail or our faculty members, we certainly take his experiences seriously. However, as indicated in our catalog, a student's dissatisfaction with or non-receipt of educational services offered by the University does not excuse the student from repayment of any private loan, grant, federal loan, or other loan whatsoever made to the student for enrollment and completion of training at the University. The complainant attended the University, received the agreed upon educational services, and was charged accurately per the terms of his enrollment agreement. We hope that this information was helpful in addressing the complainant's concerns.